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Terms & Conditions

Shipping Policy

We ship Malaysia-wide. All orders are shipped from Malaysia.

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We offer a flat rate postage of RM10 for orders within KL & Selangor. Enjoy complimentary shipping when your order reaches RM250 & above.

Delivery to other addresses in West Malaysia will be charged a rate of RM20. Similarly, enjoy complimentary shipping when your order reaches RM250 & above.

Please email us at n35.curatedspace@gmail.com for delivery to East Malaysia. In-store collection is also available upon checkout.

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If your parcel did not arrive within the stated timeframe, please send us an email at n35.curatedspace@gmail.com.

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Refund, Return & Exchange Policy

We are unable to accept returns or refunds for all goods sold under Consumables + Skin + Hair + Body Care categories due to hygiene reasons. 

For products listed in other categories, we have a 7-day return policy, which means you have 7 days after receiving your item to request for a return.

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Aroma products

Products in this category are refundable under these conditions:

(i) Item must be in its original condition and unused.

(ii) Refund is initiated within 7 days after delivery.

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To be eligible for a return/refund, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 


To start a return/refund request, you can contact us at n35.curatedspace@gmail.com. If your request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package (you will be responsible for the return shipping cost). Items sent back to us without first requesting a return/refund will not be accepted. 

 

We will inspect the returned product and if everything checks out well, we will process the refund/exchange within 7 Business Days from the receipt of the product. Please note that it can take some time for us to rectify and process the refund.

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We do not provide refunds for missing parcels due to courier's negligence - however we will try our best in assisting you to trace your parcel.

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Disclaimer

Product colours may differ slight due to colour calibration of individual's computer, and might appear brighter/darker in reality due to studio/natural lighting used. There might be a slight difference of 0.1 - 3.0cm between the actual item(s) received as compared to our given measurements, due to the way the product has been measured. This is not considered as a defect.

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Handcrafted products are not 100% perfect. The craftsmanship is what gives each product its distinctive character. Natural materials such as marble, leather, solid wood and brass have unique grains and patterns - no two pieces will be identical.

Privacy Policy

 

This Privacy Policy describes how n35 Curated Space ("our website" or "the website” or “we” or "us" or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the our website.

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Collecting personal information

The types of personal information we may collect, and hold vary depending on the nature of our interaction with you and may include:

  • identity data and contact information such as your name, identification card/passport number, postal and email address, telephone number, gender, and date of birth

  • payment information such as your bank account number, information in relation to your credit card, debit card and/or other payment details;

  • information ascertained about you from social media such as your profile picture, photos, likes, location and friend list;

  • geo-location details when using any of our mobile applications;

  • product preferences and other informationas we deem necessary or appropriate from time to time in connection with your dealings and/or relationships with us.


We may collect your personal information in a number of ways including when you:

  • visit our website and register an account with us, and/or purchase products through our website and/or undertake a live consultation through our website;

  • visit our stores or counters, including when you register an account with us in store by filling in our forms; 

  • interact and correspond with us across any of our channels (including but not limited to (i) messaging platforms such as text message, email, live chat via our website; (ii) any of our social media platforms such as WhatsApp, Facebook and Instagram); and/or (iii) our official accounts on any e-commerce platforms; or

  • enter into any competition, promotion or survey organised by us, if any.

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We typically collect your personal information directly from you. On some occasions, we may collect your personal information from third parties such as payment platform providers. To the extent that you disclose to us any personal information of another individual, we shall assume, without independent verification, that you have obtained such individual's consent for the disclosure of such personal data as well as the processing of the same in accordance with the terms of this Privacy Policy.

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How do we use your personal information

(i) To provide you with information about our products and services.

(ii) To process your payments and protect you against fraudulent transactions.

(iii) To provide you with products and services that you have purchased from us.

(iv) To learn more about why you use certain products and inform our product developers.

(v) To improve your experience on our website.

(vi) To assess the online activities of our website users.

(vii) To understand and analyse our sales, your needs and preferences.

(viii) To understand your preferences based on information included in your n35 profile (completed online, in-store or at one of our counters).

(ix) To process exchanges or returns of our products and/or services.

(x) To respond to requests or complaints.

(xi) To ensure the security and integrity of our resources, including the website.

(xii) To assess or ensure compliance with applicable laws, regulations, and policies.

 

Matters specific to the internet

Cookies are small pieces of information which are issued to your device when you visit a website or some applications and which store and sometimes track information about your use of the website or application.

 

If your browser is set up to accept cookies, when you visit our website, we may use cookies, pixel tags and other technologies to automatically collect the following information:

  • technical information, including your IP address (a number assigned to your computer when you register with an Internet Service Provider), your login information, browser type and version, domain name, details of any website which has referred you to our website, device identifier, your location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and errors;

  • information about your visit, including the websites you visit before and after our website and products you viewed, purchased or searched for; and

  • length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers) and methods used to browse away from the page.

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We use cookies and similar technologies to track and collect information about which parts of the website and newsletter (including links to other websites) are visited by you. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website. We may also use this information to personalise our communications with you, to maintain and improve the website, application and our services.

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The types of cookies and similar technologies we use:

  • Strictly necessary cookies that are required for the operation of our website.

  • Performance cookies which recognise and count the number of users to our website and help us see how users move around our website.

  • Functionality cookies which are used to recognise when you return to our website and assist us to personalise your content and website experience.

  • Targeting cookies and web beacons/tracking pixels which are used to record your visit to our website, the pages you have visited and the links you have followed. 

 

We also use third party cookies of suppliers who set their own cookies or similar technologies on our website with our permission to improve customer experience and offer additional functionality. Most web browsers are set-up to initially accept cookies. If you would rather not have any of this information stored on your computer, you can configure your browser, so it does not accept cookies. However, if you disable cookies, you may not be able to access all parts of this website, including the purchase section. 

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We inform you, where relevant, of our use of cookies and other device identifiers on arriving at our website. You acknowledge and agree by continuing to use our websitesite without managing your cookie and device choices and preferences that you consent to our cookie and device identifier settings. 

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With which third parties do we share your personal information

Your personal information is intended for n35 but may be shared with the following third parties in certain circumstances:           

 

(i) Our group of companies: We may share your personal information among our group of companies to register your account with us, deliver our products, provide you with customer support, process your payments, understand your preferences, send you information about products that may be of interest to you and conduct the other activities described in this Privacy Policy. 

 

(ii) Our third party service providers: We use other companies, agents and contractors to perform services on our behalf or to assist us with the provision of products to you. We may share personal information with such third party service providers including the following:

  • infrastructure and IT service providers, including for email archiving, mailing, online messaging, payment/billing, booking/appointment systems, IT support desk and cloud-based services;

  • advertising partners, including digital advertising partners such as social media sites and Google;

  • marketing, advertising and communications agencies and information services companies;

  • transportation and logistics providers;

  • external auditors and advisers; and

  • other parties to whom we are authorised or required by law to disclose information.

While providing such services, these service providers may have access to your personal information. 

 

(iii) Third parties permitted by law: In certain circumstances, we may be required to disclose or share your personal information to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, regulators, government agencies or to judicial or administrative authorities).

We may also disclose your personal information to third parties where disclosure is both legally permissible and necessary to protect or defend our rights, matters of national security, law enforcement, to enforce our contracts or protect your rights or those of the public.

 

(iv) Third parties connected with business transfers: We may transfer your personal information to third parties relating to a reorganisation, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your personal information in a manner consistent with this Privacy Policy. We will not sell your personal information to third parties for monetary compensation but may share your information with affiliated companies and contractors to better serve you by, for instance, tailoring your online experiences and customizing the products and services you are offered. 

 

Please note our website may, from time to time, contain links to and from the websites of our partners or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we have no control over how they may use your personal information. This is the same for your use of social media sites or any e-commerce platforms. You should check the privacy policies of third-party websites before you submit any personal information to them. 

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What are your rights in relation to your personal information

You have the following rights available to you in respect of the personal information we hold about you:

  • You have the right to request a copy of the personal information we are processing about you. For your own privacy and security, at our discretion we may require you to prove your identity before providing the requested information.

  • You have the right to request that incomplete or inaccurate personal information that we process about you be rectified.

  • In some jurisdictions in which we operate, you have the right to request that we delete personal information that we process about you, except we are not obliged to do so if we need to retain such data to comply with a legal obligation or to establish, exercise or defend legal claims.

  • In some jurisdictions in which we operate, you have the right to restrict our processing of your personal information where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.

  • In some jurisdictions in which we operate, where the legal justification for our processing of your personal information is our legitimate interest, including the profiling we undertake to send you personalised offers, product recommendations and similar content, you have the right to object to such processing on grounds relating to your situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.

  • Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. This includes cases where you wish to opt out from marketing messages that you receive from us.

You can make a request to exercise any of these rights in relation to your personal information by contacting us at n35.curatedspace@gmail.com

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Do we use CCTV

Please note that where CCTV is in operation in our stores you may be captured on CCTV and your image stored. All CCTV footage is captured purely for your security and for the prevention and detection of crime. If you would like to know more about this, please contact us at n35.curatedspace@gmail.com

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How long do we keep your personal information

We will only retain your personal information to the extent permitted by applicable laws and regulations. When we no longer need to use personal information, including for any contractual, legal, or regulatory requirement, we will remove it from our systems and records and/or take steps to anonymise it so that you can no longer be identified from it.

 

How can you contact us

If there are any questions or concerns regarding this Privacy Policy, please contact us at n35.curatedspace@gmail.com

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Which version of this Privacy Policy applies

We reserve the right to change our Privacy Policy from time to time. 

 

We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. Your continued use of our website after receiving our notice of change in our Privacy Policy indicates your consent to the use of newly submitted information in accordance with the amended Privacy Policy. This Privacy Policy was last updated on 3rd February 2023.

©2023, N35. All rights reserved.

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